LUNA EARTH ONLINE
Endless Co., Ltd.
〒111-0052 Endless Building, 1-20-1 Yanagibashi, Taito-ku, Tokyo
How to order
Place an order using the shopping cart on the website. Press the "Pay Now" button and confirm when the "Confirmation Number" is displayed.
method of payment
・credit card payment（VISA / MASTER / JCB / AMEX）
Necessary payment other than goods
Free nationwide shipping for purchases of 3,300 yen (tax included) or more
Nekopos：Nationwide shipping fee of 275 yen including tax (Nekopos can only be used for items that are listed as 【ネコポス対応】on the product detail page.)
TA-Q-BIN: Nationwide for purchases under 3,300 yen including tax; Shipping fee is 530 yen including tax
*Additional charges may apply for delivery to some areas such as remote islands and mountainous areas.
*Delivery destination is only in Japan
Described in the order confirmation email containing the order number for each product individually
Payment period/Payment due date
・Credit card, various Pay settlement
Payment will be made at the time of purchase. The billing date differs depending on each card company.
We will email you the number necessary for payment at the beginning of the month following your purchase. The payment due date depends on the payment method.
A billing fee of 209 yen (including tax) will be charged only for the month of use. (Free for fund transfers)
We will issue an invoice on the 1st of the following month, and will notify you by email or SMS (short message) by the 3rd of the following month.
Payment methods are convenience store payment (convenience store installation terminal), bank transfer and account transfer.
Payment deadline is 10 days for convenience store payment and bank transfer. In the case of direct debit, the amount will be withdrawn on the 12th*. However, it may be the 20th* in January and May.
Depending on the payment method, a fee will be charged for each monthly payment (billing) (only once a month, regardless of the number of times the service is used). If paying at a convenience store, the maximum is 390 yen (including tax), and if paying by bank transfer, the customer is responsible for the transfer fee. In the case of fund transfer, no payment fee will be charged.
*If it falls on a bank holiday, the next business day
About shipping products
After your order is received and payment is completed (credit card or other payment), shipping will be arranged within 1-2 business days.
*Please note that shipping may take longer due to product shortages.
About returns and exchanges
Returns and exchanges will only be accepted if the defective product arrives or is sent incorrectly due to our mishandling. (You must contact us within 7 days after receiving the item)
If you contact us in advance, we will ship the non-defective product by Yamato Transport (Nekopos or TA-Q-BIN).
Please return the defective product in the enclosed return envelope. If the product is out of stock, we will issue a refund.
If the product arrives defective or incorrectly delivered, we will cover the shipping costs for the replacement.
Deadline for returns
Within 14 days after receiving the replacement product