User Guide

We will arrange shipping within 1-2 business days from the date of order reception.
(We are closed on Saturdays, Sundays, and holidays.)
*If orders are crowded after a holiday, it may take some time to ship.

・Shipment may be put on hold if there is a problem with your registration information or order details.
・Regarding Yamato Transport, which is shipped from our store, delivery to Okinawa Prefecture and some remote islands will be handled by land and sea transportation, and it will take several days to arrive.

Please be aware of this before placing an order.

 

About shipping method

Nekopos

Nekopos can only be used for items that are listed as 【ネコポス対応】on the product detail page.
Nekopos has a lower shipping fee than home delivery, but there are more restrictions than home delivery. Please check the following items before considering.

・If you choose Nekopos, we cannot guarantee damage or theft during or after delivery. In the unlikely event that there is a mailing completion history of Yamato Transport Co., Ltd., we will not be responsible for it.
・Since Nekopos is basically delivered by post-mailing, we are unable to specify the delivery date and time.
・Depending on the number of items purchased, you may not be able to use Nekopos. If it does not fit in the standard size cardboard of Nekopos, we will change it to a courier service and send it to you. (There is no change in the shipping fee even when the shipping method is changed.)
*All products that are not listed as Nekopos will be delivered by courier.

If you have any concerns, please select courier service (530 yen including tax) as the shipping method.

 

TA-Q-BIN

・We will ship by Yamato Transport.
・If you wish to specify the time, please contact us from the inquiry form on the day of your order.

If the preparation for shipment has progressed, we may not be able to accept it.
Available times are morning, 14:00-16:00, 16:00-18:00, 18:00-20:00, 19:00-21:00.

 

 

For overseas customers
If you wish to ship overseas, you can use ZigZag's "Worldshopping Purchasing Service", which has a partnership with us.
For detailed inquiries (returns, cancellations, etc.), please contact us from the following URL.

https://www.worldshopping.global/en/help/contactus (English)
https://www.worldshopping.global/ch/help/contactus (Simplified Chinese)
https://www.worldshopping.global/tw/help/contactus (Traditional Chinese)

 

 

 

 

About payment methods You can use the following payment methods.

Please contact each service directly for payment methods and payment timings.

・Credit card payment (Visa, Mastercard, American Express, JCB)
・Google Pay
・Apple Pay
・ShopPay
・Amazon Pay
You can pay using your credit card information registered on Amazon.co.jp.

・スマホ決済（PayPay）

It is an electronic payment that you pay using a smartphone QR code or a dedicated application.
We use KOMOJU payment agency service.
To use it, you need to register with PayPay in advance.
For details on smartphone payment (PayPay), please check here.

* Please complete the payment procedure within 5 minutes after moving to the PayPay app.
* If the order paid for by smartphone payment (PayPay) is refunded, it may be possible to refund by bank transfer.

・あと払い（ペイディ）

No credit card or pre-registration required.
Shop now with just your email address and mobile number.
No matter how many times you shop in a month, you can pay all at once in the next month.
Payment must be made by the 10th day of the following month by convenience store payment, bank transfer, or account transfer.
*Please note that orders that include gift cards cannot be used.

https://paidy.com/landing/

[Flow of use]
① Select 「あと払い（ペイディ）」 as the payment method and enter your email address and mobile phone number.
② Enter the 4-digit verification code sent by SMS to complete your purchase.
③ We will inform you of the billed amount by email and SMS between the 1st and 3rd of the following month.
④ Please pay by convenience store payment, bank transfer, or account transfer by the 10th of the following month.

[About fees]
Account transfer: Free Bank transfer: Depends on the financial institution Convenience store payment: Maximum 390 yen (tax included)

In addition, if you upgrade from ペイディアプリ to ペイディプラス for free, you will be able to use convenient functions such as 3 installment payments** with no split fees* and budget settings to prevent overuse.
*Only bank transfers and account transfers are free of charge
**Available only for one-time usage of 3,000 yen or more

[Click here to download the ペイディアプリ]
App Store: https://apps.apple.com/jp/app/paidy/id1220373112
Google Play Store: https://play.google.com/store/apps/details?id=com.paidy.paidy

atone (アトネ) is a next month payment that anyone can use right away. You can pay for this month's usage at a convenience store or by bank transfer in the following month.

Earn 1 point for every 200 yen, and NP points that can be used for shopping at atone. For details, please see the official page of atone .

■Method of Payment We will send you the number necessary for payment by e-mail at the beginning of the month following your purchase. Please pay by the 10th day of the following month at a convenience store terminal such as Loppi or at a bank ATM (Pay-easy).
You can choose from the following four payment methods. Please complete the procedure by the end of the month from the smartphone app or web My Page.

(1) Convenience store terminal / Bank ATM (Pay-easy) *Standard setting
(2) Electronic barcode (convenience store)
(3) Postcard invoice (convenience store)
(4) Bank transfer * Convenience store terminals / bank ATMs (Pay-easy) cannot be used for payment at 7-Eleven.
*Electronic bar codes and postcard bills can also be paid at 7-Eleven.

■Notes ・The settlement fee is free.
・A billing fee of 209 yen (including tax) will be charged only for the month of use. (Free for fund transfers)
・The due date for payment varies depending on the payment method.
・The fee will be charged according to the specified method based on the membership agreement of 株式会社ネットプロテクションズ.

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[Other precautions]
*For various deferred payment settlements, billing information may be delivered from various deferred payment services before the ordered product, depending on the order date and payment timing, such as during long holidays and year-end and New Year holidays.

*If you choose to use an external payment process such as Amazon, the delivery address information will be the orderer information as it is. Please be careful when using gifts.
Subsequent orders may contain the same delivery address information, so please check carefully before placing an order.
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